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1.6 Based on 164 reviews
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  • Customers like
    • Nice salesman 9
    • Good product 4
    • Refrigerator 4
  • Customers don't like
    • Customer service 33
    • Do not care about problem 23
    • Still no resolution 9
  • From mobile
  • 1 day ago
  • #889887

Not honoring the 10 yr agreement. Giving me the run around with every attempt and trying to tell me that a motherboard is not a major componate. So pissed.

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  • From mobile
  • Jul 21
  • #886155

My name is Victor J Harrison and I purchase some things from hhgregg and I would like to voice my opinion that this is the sorriest all I have ever dealt with and I have no plans after dealing with you guys again you delivered dented merchandise and set a time to deliver me a new one when I'm not home I've never seen customer service this bad before

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I bought the dining set table at the store no problem there. When the delivery person come to my house opening the furniture and told me didn't buy the service plan and I have to put furniture together my self . I said no u guys have to put them together .Trying to get away what they so supposed to there job. I'm talking to 3 delivery person and trying to pull the past one. Because didn't buy the service plan .I'm so disappointed with this... Read more

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I purchased a GE washing machine with an extended warranty in July 2013. When it began to make noise I called for service to Warrantech who referred VT Services to repair. They came 2 times and each time needed other parts. Last 2 servicemen disassembled machine and left it laying on my basement floor saying they'd put a "Rush" on the parts. Ten days later and received a call from VT Service that they can come in another week. If you don't want... Read more

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They were having a sale (aren't they always?) so we took a look at a washer/dryer combo pair. Their price was about average at the time, but the salesman rattled off a whole list of extra "discounts" he would give me, and so on... At the end, the number seemed better than what I was getting elsewhere, so we did the deal. Got home, looking at all the paperwork, and realized that the extra $100 off he promised wasn't there. So I called the... Read more

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HORRIBLE!! I ordered a TV and got a confirmation email and order number...delivery date was 10 days later and I was supposed to get an 3 hour delivery time...never got it...called that morning and was told it was out of stock...would have ordered it from pc Richards but since I got the confirmation from hhgregg I figured I didn't need to...now it is out of stock everywhere and I have no tv...was charged but since, obviously, have been... Read more

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Very bad service, people who are hired are idiots and stand there doing nothing, and they were just lying on the floor. They called someone else besides me, and there very overdue. Overall, I would make it 1 star. If possible, just 0! I HATE hhgregg and would NOT recommend it for anything! Very bad service, people who are hired are idiots and stand there doing nothing, and they were just lying on the floor. They called someone else besides me,... Read more

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Hhgregg - Terrible Customer Service
1 of 2

Purchased a new 55" TV through their website and selected in-store pickup because it was less expensive to pick it up myself. At this point, I had no problems. A couple weeks after my purchase, the TV began to develop blotchy light areas around the edge of the screen. Per the HH Gregg policy, I decided to just return the unit for a refund. This is where things started going south. Per the HH Gregg website, customers who purchased online, can... Read more

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Purchased new washer and dryer the week before 4th of July. On delivery, they scratched and dented dryer. Small area but bothers me only get new appliances every 10 years or so. Delivery person said they would send touch up paint and we could cover it up. Not acceptable. Did not want scratch and dented products especially paying over $1200 for new appliances. Called store and spoke to man in delivery dept. Was given email address to send picture... Read more

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I purchase a Samsung Dryer from HH Gregg 4 years ago. Since i had the Dryer i have had 8 services call on this junk. I ask them on the 5 repair would they replace it and they said no. This dryer stop working two week ago and i have services plan thru warrantech. They told me that they cannot repair my dryer anymore because i used up my all my extended warranty on it. I still have 6 months left and they will not fix it. HH Gregg suck. ... Read more

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