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  • Customers like
    • Nice salesman5
    • Good product4
    • Ability to negotiate3
  • Customers don't like
    • Customer service24
    • Do not care about problem9
    • No care about my problem6

  • May 16
  • Laptops and Tablets
  • The Hammocks, Florida
  • Laptop
  • 55
  • REVIEW RATING 4/5

Horrible experience. I needed a computer to finish my work over the weekend. While in a tight bind I thought hhgreg would save the day. I ordered a laptop online. Paid for it in full (The $ was already deducted from my account). Selected in store pick up from the store that shows available today in big green letters. When I got to the store they told me the online order would take up to 24 hours... Read more

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  • From mobile
  • Hhgregg
  • May 16
  • by anonymous
  • #636929

Bought a computer. Extended warrantee. Now it won't boot and they want to charge me to fix it. Add comment

  • From mobile
  • Hhgregg
  • May 12
  • by anonymous
  • #634982

I bought a tv and entertainment center in 2013 with an 5 year extended warranty, the entertainment center broke 2014 and after 8 weeks I finally got it fixed.well now it broke again, and they won't help me get it fixed, the warranty company says my product number doesn't match theres, so they can't help me.the store won't help me neither, what can I do, this is fraud Add comment

  • May 11
  • Appliances and Electronics
  • Carmel, Indiana
  • Billing Department
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

#rebate We spent over $3000 almost $4000 in HHGregg one afternoon during a rebate special where spend $499 receive $100. I only turned in two rebates. I purchaed one lg tv at $2500, one lg tv at $150, lg soundbar $250, furniture $600, two warranties, etc. I provided receipts and paperwork to the rebate center and was told I only qualified for $100.00. You couldn't reach anyone by phone to... Read more

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  • May 06
  • Appliances and Electronics
  • Chicago, Illinois
  • Dishwasher
  • 19
  • REVIEW RATING 4/5

I had to get a new dishwasher, instead of going to ABT I decided to use HHGregg becasue they were closer. BIG mistake. Yes I saved $50.00. But after there installers caused a leak after instlling the dishwasher I had to pay a plumber over $200.00 to fix the problem. HHGregg responce.. we can't be responsible if we are using exsisting plumbing.. WHat kind of answer was that.. If there was a... Read more

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  • May 04
  • Appliances and Electronics
  • Ladson, South Carolina
  • Samsung Refrigerator
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

I purchased a Samsung refrigerator and the extended warranty. I called on April 28 for service. My refrigerator guit cooling. My repairman is due May 13th...really. we were suppose to get a call back in 4 hours telling us a new date...no call back..we have called 3 times and told the same thing...never got a 4 hour call back! I called this morning...asked for the email address of Mr. May and... Read more

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  • Apr 29
  • Laptops and Tablets
  • Wilmington, Delaware
  • Laptop
  • 21
  • REVIEW RATING 4/5

Ordered a laptop online for our son- pick-up in store same day. Laptop was not available for pick-up for two days. Rudest customer service both in store and on the phone. Zero assistance and not even a thank you when we picked up our merchandise- LATE! In addition, the website offers a 10% discount if you register online- only problem- you have to wait 24-48 hours to receive the coupon code.... Read more

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  • Apr 27
  • Appliances and Electronics
  • Lafayette, Indiana
  • Gas Stove
  • 2
  • 2
  • 47
  • REVIEW RATING 4/5

My husband and I purchased a new home recently. The building bought new appliances from HH Gregg and had them delivered to the home, but they were never installed. Upon purchasing the home, we decided we wanted to exchange the electric stove for a gas stove. When my husband and myself made separate calls to HH Gregg asking about how we could make the exchange, we were told that since it had... Read more

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  • Apr 17
  • Credit Cards
  • Credit Card
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

I started shopping at HH Gregg about five years ago, Since then, I have made every major electronic purchase at one of their stores. I found the sales staff to be excellent. They were always knowledgeable about the specific product and took all the time necessary to answer my questions. They also advised me on how to get the best value for every product I bought. I was offered the HH Gregg Credit... Read more

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  • Apr 16
  • Laptops and Tablets
  • Samsung Tablet
  • 36
  • REVIEW RATING 4/5

I ordered a Samsung tablet from them 3/18 online, did not receive it nor did I get a backorder notice. I waited, finally called 4/1 to ask about the delay and I was told it was backordered. I promptly cancelled it. I waited for my credit. called 4/14, they had cancelled but they had not credited my money. oops! they have been playing with my money for a month and did not think to advise me of... Read more

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