Submit ›
or
  • Customers like
    • Nice salesman 8
    • Good product 4
    • Refrigerator 3
  • Customers don't like
    • Customer service 30
    • Do not care about problem 23
    • Still no resolution 9

I walked into the store at 5:45 pm. Was helped by a nice young man who told me that I could have the new washer delivered the next day, on a Saturday! I purchased the next up washer in order to get the shipping free which only made sense as with the delivery the lower end one was the same price. The prices aren't outstanding but it was fair considering the market and the ability to deliver it almost immediately. The delivery people were on time, called 30 minutes before showing up to say they were on their way, installed my washer perfectly... Read more

Was this review helpful? 0 0

worst warranty service ever. heating element broke in my oven on the 13 of April 2016. So, I called for service it took a tech a week to come out and diagnose the problem. Now I have to wait another week and a half for this company to come out and fix the problem, because they are so behind and don't usually travel to where I live. There are 15 other service centers closer to where I live, but the warranty company says they only use this one. I asked for a loaner oven as I have a family of five and would like to eat dinner at home as usual. I... Read more

Was this review helpful? 0 0

According to reputation, plus personal experience, H.H. Gregg was the appliance store you shopped at if you wanted the most knowledge and best customer experience when investing in a new, expensive home appliance. So, when I decided it was time to replace and upgrade the sad fridge I had, I did my research online first, determining which one was right for my household, then went to H.H. Gregg with my final questions and to make the purchase. Their reputation was upheld upon my store experience, my questions were answered, and my doubts on my... Read more

Was this review helpful? 1 0
  • From mobile
  • Hhgregg
  • Apr 14
  • #829581

Terrible extended warranty no service without a washer for 7 weeks :/ Add comment

I purchased a samsung washer/dryer at HH Gregg with the extended warranty through Warrantech(horrible) I have been trying to get them to fix both appliances since Feb it is now April. Everytime I call I am told its the parts there waiting on and they will execulate the part order which is a lie I just got off the phone and Im told parts were just ordered yesterday and I was told by the team lead she ordered them on 4/4/16 Wow what a joke and my dryer doesn't work at all and I have a family of 9 and to have to go to laundry matt spending over... Read more

Was this review helpful? 0 0
  • From mobile
  • Hhgregg
  • Apr 11
  • #827578

Thisbis the worse delivery experience and customer service that I ever deal with. I already lost 5 hours of my work waiting on two different days for the same item. If you can stay away from this company. Add comment

I recently purchased a Samsung dryer from hh gregg Bloomingdale store. It was delivered and after installation it was making a lot of noise.I than immediately brought it to the managers attention dont remember his name said he will call me back that he could not do anything because im not in the system yet. He never called back.so my 2nd attempt i got a hold of a manager named shawn wich i schedule to have a tech show up a week after purchase.the person who showed up was a installer who said he was there to level my washing machine . The... Read more

Was this review helpful? 0 0

Bought a 50 Toshiba Led tv 2yrs ago. Recently I had a issue with the tv and had to file a repair claim with the warranty company. It has been 1 month now and still no tv no store credit and I'm told they are waiting for parts. The tech that was repairing my tv informed me he sent in the information twice, letting the warranty company know a estimate of how much the repair is. They denied having the information and still have no clue about my tv or credit. I was told I would have a piece of mind buy that warranty it' been the worst decision of... Read more

Was this review helpful? 0 0

We purchased quite a few items from hh Greg in a few days. Wish we looked to see the many complaints. First our Samsung refrig would not be leveled. When we called hh Greg we were told it won't level. Which it does NOT. We had to use furniture pads to level it. The dishwasher stainless was soooo smugged we could not get clean. They told us to use olive oil. It worked. THEN 1 of 2 (1 we don't use) electric recliners stopped. In mid air. In a small room. I called and the recliner was less than 2 months old. They did not care. They did send a... Read more

Was this review helpful? 0 0

I brought a tv to be exchanged back and lefy the power cord at home I went home got it and when i got back to the store my tv had a cracked lens that wasn't there. Now im responsible for a problem that didnt exist at time of return. Hh Gregg has violated every ounce customer service. Theyv've lied on me and broke my tv to make defaulted tv my responsibility. Corporate offices did nothimg to help me. I was accussed of something i didn't do. This company has no respect for the poor working class! Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Hhgregg.
Filing a new complaint about
×