Submit ›
or
1.6 Based on 140 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Nice salesman 8
    • Good product 4
    • Sales person 3
  • Customers don't like
    • Customer service 31
    • Do not care about problem 23
    • Still no resolution 9

Peggy Keyes i have had very poor service wuth Hhgregg ,one sake person blames the other sales person for why my order got mix and not completed and they just say sorry will have it delivered another day and that didn't happen this was at the Orland park store,i made a order on 5/18 went back to the store on 5/25 they was supposed to have corrected the problem and my delivery should have taken place on 5/29 but it didn't ,i waited and called the... Read more

Was this review helpful? 0 0
  • From mobile
  • Hhgregg
  • May 25
  • #854340

This place has terrible customer service and all the prices are all jacked up I'm talking my business else where Add comment

2 1/2 months Ago I Purchased a Samsung Front Load Washer with Installation, the Men arrived at 8:30pm, to Install, and never hooked it up properly, or ran a load... The washer never completes a Load without a Default. When I Called to Speak to Someone. JIM FIELDS started a Conversation with Himself about Store Policy, before even Allowing Me to Talk, I tried to Speak, He wouldn't let me, it was Very Frustrating, I will not be Purchasing Anything... Read more

Was this review helpful? 0 0

I initially purchased a refrigerator from HHgregg in 2012. We purchased an expensive one so we wouldn't have to think about getting a new one for a number of years. Right away, we started having problems with it. We had numerous attempts at repairing it but in 2014 we received a new refrigerator. This April that new refrigerator broke down. We went through even more red tape just to get someone out to look at it. First repair person said... Read more

Was this review helpful? 0 0

Bought a tv one day and had a great friendly salesman. Went back next day to buy a tv stand the new salesman was lazy huffing and puffing because he was too large to walk. Very poor attitude. Didnt listen to our needs despite repeated request and was perturbed to have to walk to back room for inventory check. We picked 3 different models and none were instock. We had 2k in purchases and ended up walking out. .the store was in ft laud on... Read more

Was this review helpful? 0 0

The salesman told me to buy a 3 year extended warranty. The Samsung 51 Smart TV COMES WITH A 1 YEAR WARRANTY .I ASK WHY BUY A WARRANTY FOR 3 YEARS IF IT WOULD START THE SAME TIME THE SAMSUNG STARTS 11/31/12. IT WOULD BE LIKE ONLY HAVING 3 YEARS AND VOIDIND 1 YEAR BECAUSE IT CAME WITH A 1 YEAR. THE SALES MAN AND THE MANAGER BOTH TOLD ME THE 3 YEAR WARRANTY I PURCHASE WOULD START 11/31/2013 .WHICH WOULD MAKE MY SAMSUNG 51 INCH SMART TV WOULD... Read more

Was this review helpful? 0 1

This company is terrible. I have bought 4 different items from this company 3 different times. Each time the products tore up within the first few months. The first 2 times I wasn't smart enough to get warranty. My latest purchase was a washer and dryer. This time I bought a warranty. To my surprise I didn't even get to use the warranty because the dryer was broke within the first week. So instead of waiting for it to be fixed, I returned it... Read more

Was this review helpful? 0 0

I won't ever buy from this company. Both times i have tried to buy something, with cash, mind you, they tried to insist on getting full information from me--address, phone number, email, etc. When i asked why, they just replied it was company policy. For cash? Really? When i said i would rather go somewhere else than give out the information, they invited me to leave. They need to learn that some folks are rather sensitive to identity... Read more

Was this review helpful? 0 0

This company is HORRIBLE!! I have never been treated so unfairly in my life. J have been without a working refrigerator for over a month now. I purchased an extended warranty and after 4 attempts the techs have been unable to repair. They are refusing to replace the unit and don't return my calls. There warranty company is even worse than they are. Warrantech is completely incompetent and they NEVER seem to have any answers and refuse to resolve... Read more

Was this review helpful? 1 0

Recliner1369115499.00,5 yr PSP$79.99 bought3/12/total $699.51 inc $40.53 Tax & $79.99 Del( tax was charged on delivery)Wrong Item delivered 3/15 wrong color wrong finished.Took picture went to store 3/19/ Manager email pictures of item delivered & on display requested removal & deliver right item. Second deliver wrong again I did not... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Hhgregg.
Filing a new complaint about
×