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  • Customers like
    • Nice salesman5
    • Good product4
    • Ability to negotiate3
  • Customers don't like
    • Customer service25
    • Do not care about problem10
    • No care about my problem7

  • 11 hours ago
  • Appliances and Electronics
  • Orlando, Florida
  • 2
  • REVIEW RATING 4/5

I bought a TV from the Ocalla store the manager on duty Kenny was very rude and basically calling me a liar I wanted to return the TV for another model that another manager told me I could getthey didn't have it in stock so I asked for a refund due to a TV that is not working properly and he told me he would have to charge me a restocking fee for a broken TV I told him that's not fair and he said... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Kennesaw, Georgia
  • Maytag Refrigerator
  • 12
  • REVIEW RATING 4/5

called to submit a claim for my refrigerator under Premium Service Plan...agent's name was Kim...beyond rude...I asked to speak to a supervisor, she refused...I have called the local store where I purchased this (kennesaw, GA) to see if they can help...Johnny is supposed to call me back..While the sales force at the local store was great , the service center needs some serious training. I wasn't... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Indianapolis, Indiana
  • Refrigerator
  • 1
  • 1
  • 17
  • REVIEW RATING 5/5

HHGregg will NEVER get another cent from me again. The absolute worst customer service to a decades long loyal customer I have ever witnessed.They refused to help my 75 year old mother load and secure her new refrigerator into the truck... while she sits there running out of oxygen in her respirator. "You need to leave the property" is what I was told when I literally begged the gawking store... Read more

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  • Jul 19
  • Television/ Radio
  • Irving, Texas
  • Product
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

Hi, I have called several times and sent pics to their customer service email id. No one cares and no resolution yet. No store in my state to return or exchange the item. I never buy and suggest any one to buy online hhgregg.com for anything. Beware before u buy. It takes minimum 50 to 60 minutes to connect to any representative. I have never had any experience with any retailer like this in the... Read more

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  • From mobile
  • Hhgregg
  • Jul 17
  • by anonymous
  • #667672

They tell you one thing and do another . salesman tell you they want the customer happy then the salesman quits and it to bad for the customer . they did not make me happy at all. closing my account . goi.g to best buy. Add comment

  • Jul 16
  • Appliances and Electronics
  • Southaven, Mississippi
  • Microwave
  • 26
  • REVIEW RATING 5/5

In August 2014,I and my wife walked into the local HH GREGG store in Southaven Ms and ordered a microwave and an oven.The sales person said they would install it ,though for a fee which was $375.We paid the same along with the microwave/oven. A few weeks later the installer ,Luke came to our place and told my wife that an installation fee of $375 would have to be paid.My wife did not remember... Read more

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  • Jul 13
  • Appliances and Electronics
  • Sugar Land, Texas
  • Hhgregg Refund Policy
  • 29
  • REVIEW RATING 4/5

I've rarely been able to say that a business has outright STOLEN from me, but H.H. Gregg have given me that ignoble opportunity. To keep it simple: They lied in their item description, the second I received it I sent it right back, and nearly 3 months later and no refund. The first time I called was right when I received the item and they said that the refund would be processed immediately. The... Read more

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  • Jul 13
  • Appliances and Electronics
  • Trenton, New Jersey
  • Refrigerator
  • 19
  • REVIEW RATING 4/5

I purchased a refrigeradaire on or about l/11/14 with an extended warrantly. I called the refrig. app. ins. and asked for service. They sent out a tech who informed me that the unit will need a new ice maker on May 5. I have yet to hear from them. In addition I have made several calls to HHGregg to have them get in contact with the appliance service and was told someone would get in touch... Read more

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  • Jul 13
  • Appliances and Electronics
  • Naples, Florida
  • Refrigerator
  • 14
  • REVIEW RATING 4/5

3 units delivered with scratches and dents.improperly installed refrigerator as is unbalanced and is visibly off.first delivery team left kitchen a mess.floors scratched and scraped with big black marks. Second team came to level the refrigerator attempted to level it and could not. They physically lifted refrigerator almost breaking my new kitchen cabinets. I asked them to leave and send... Read more

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  • Jul 10
  • Appliances and Electronics
  • Palm Beach Gardens, Florida
  • Dishwasher
  • 25
  • REVIEW RATING 4/5

I bought dishwasher 7/9 and receipt said delivery/installation 7/11. At 8:30pm, service called and said they can't install until 7/16. I called store manager,Maria, who said she would see what happened, but after killing 2.5 hours waiting for her call today, which never came,I had to drive to the store to return installation kit + get refund on credit card for dishwasher. Whatever happened to... Read more

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