1.9
  • Nice salesman3 votes
  • Refrigerator2 votes
  • Ability to negotiate2 votes
  • Customer service20 votes
  • Do not care about problem6 votes
  • No care about my problem4 votes
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  • 23 hours ago
  • Other
  • Langhorne, Pennsylvania
  • Refrigerator
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

Bought a 2000 dollar refrigerator online, to have delivered on a certain date by the local store. The day before, we called and were informed they did not have it in stock. They sold it to someone else and never contacted us. They had no problem taking our money but could not deliver the product. The people at the store said that the online site doesn't have anything to do with them, which is a... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Delta, Ohio
  • Haier Washing Machine
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

in October 2013 I purchased a new Haier washing machine, in April 2014 it died. HH said it was under the Mfg warranty and they couldn't help, for me to call Haier. Haier said they had no one locally to replace or repair the item, and it would be reviewed by a corp officer. After 10 days of yelling at the store, they exchanged it. Now, 3/26/15 it begins again. Haier said the same thing, so does... Read more

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  • Mar 24
  • Appliances and Electronics
  • Arlington, Virginia
  • Staff
  • 9
  • REVIEW RATING 4/5

The hhgregg store in falls church has gone down in a year and a half. The Managers that work at this location before had NO customer service skills or people skills. If I do recall, there name was Ming and Dustin. They treat the customers like the customers owe them something. They walk around the store on their cell phones. When you would have an issue with your delivery, they give you the run... Read more

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  • Mar 23
  • Appliances and Electronics
  • Pensacola, Florida
  • Oven
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

Four years ago we bought new appliances for our house from hhgregg with a 5 year extended warranty. Had no complaints with the sale and the delivery. Yesterday the glass door liner of our lower and less used double oven shattered in the middle of a self cleaning cycle. There was no physical contact with the oven at the time. Hhgregg refuses to cove the cost of repair claiming that this is... Read more

Was this review helpful? 1 0

  • Mar 22
  • Appliances and Electronics
  • Philadelphia, Pennsylvania
  • Lcd Tv
  • 31
  • REVIEW RATING 4/5

My father recently purchased a 60" LCD TV from HHGREGG and he got exactly what he wanted and had a great "In-Store" experience. At the time of purchase, HHG was offering a $80.00 cash back Visa gift card as a thank you for the purchase. He wanted the TV, so that gift card was just a bonus. Weeks went by, then months, then one day, a Visa Gift Card came in the mail. The TV was purchased in... Read more

Was this review helpful? 1 0

  • Mar 21
  • Appliances and Electronics
  • Brentwood, Tennessee
  • Headphones
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

purchased a set of headphones march 7, 2015. They would not work. Returned them march 10 2015. Managet (Jamie) refused to refund my money or give a store credit. Called costomer service and held for moee than 45 minutes. Spoke to (Barry) who told me he would look into problem and return my call in two days. Never heard from him. Called him a week later and he was absolutely no help. Eventually... Read more

Was this review helpful? 1 0

  • Mar 19
  • Appliances and Electronics
  • Clyde, North Carolina
  • Washer Repair
  • 5
  • 5
  • 11
  • REVIEW RATING 4/5

Worse warrentee tech support and services. ..3 werk aho the curcit board in our washer goes out, 2 dayd later tech comes out stating its gonna cost 250 for part and needed to be ordered and had to see if it was covered under warranty (i had paperwork to show him but still "had to check with supervisor ")so besides paying 3xs what it would go for now IF it wasnt discontinued (2 yr old model... Read more

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  • Mar 19
  • Furniture and Decor
  • Lockport, Illinois
  • Sectional Couch
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

​Dear HR GREGG I ordered a sectional couch last week. I had it delivered. The quality is extremely poor. The cushions are not cut to match the dimensions. When you sit, you fall through the cracks. When you get up the cushions with almost fall off, or just about fall off. I have enclosed photos. I have had 6 witness' in which 3 are in the furniture busniess come by my home to verify my... Read more

Was this review helpful? 0 0

  • Mar 10
  • Appliances and Electronics
  • Indianapolis, Indiana
  • Jenn Air Stove
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

We purchased our Jenn Air stove on February 17th, but they neglected to order it until March 2nd. No apology, no urgency, and they couldn't tell us when it would arrive. Given the high end appliance we purchased, you would think they would give a rip about service. Nope! Nothing but excuses. Read the other reviews, mine is not unique. There are other stores in the Indy area that sell the... Read more

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  • From mobile
  • Hhgregg
  • Mar 03
  • by anonymous
  • #603013

I tried to exchange a TV. Now I don't have a TV or my money. Horrible treatment. Add comment

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