2.0
  • Refrigerator2 votes
  • Ability to negotiate2 votes
  • nice Salesman2 votes
  • Customer Service16 votes
  • do not care about problem5 votes
  • Rude manager2 votes
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  • 1 day ago
  • Appliances and Electronics
  • Fairborn, Ohio
  • Samsung Tv
  • 13
  • REVIEW RATING 4/5

Worst customer service I've ever seen! I bought a Samsung TV there and when we got it home, the only thing in the box was the TV. No remote, no stand, no manual. Turns out it was a floor demo. After trying for 2 hours to get in touch with someone on the phone, finally someone answered. He was completely rude. I explained what happened and ask if my husband could drive the 30 minutes out of his... Read more

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  • Jan 20
  • Appliances and Electronics
  • Baltimore, Maryland
  • Tv
  • 23
  • REVIEW RATING 4/5

Took a TV into the hhGregg Glenn Burnie, MD store three times for the same problem, 'no sound on the output sound-bar jacks'. They check it out the first time and agreed, No Sound. They gave me another TV, I asked if we should check it before leaving and the answer was 'no', I was the only one to report such a problem. Took it home and the TV has the same problem as the first. I took it back... Read more

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  • Jan 20
  • Employees and Ex-employees
  • Working Experience
  • 39
  • REVIEW RATING 4/5

I am glad that this posting is available where I can talk about my experiences as a former employee of HH Gregg. I worked for HH Gregg from 2008-2012. May I say that HH Gregg is by far, the worst company that I have ever worked for. There are so many unethical things that went on there that there are too many to list. Things such as employees calling each other names, managers not respecting you,... Read more

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  • Jan 16
  • Appliances and Electronics
  • East Longmeadow, Massachusetts
  • Proscan Tv
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

I purchased 2 Proscan TV’s on 01/11/15. My credit card was billed for both TV’s the same day. I received emails confirming the purchase. Three days later I get an email that my orders have been cancelled. No reason just “error on our web site”. I’m expecting to receive my TV’s any day then I found out that they never filled the order. I paid for them and I expect a reputable company to honor the... Read more

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  • Jan 14
  • Appliances and Electronics
  • Bonita Springs, Florida
  • Kitchen Appliances
  • 36
  • REVIEW RATING 4/5

I went into the HHGregg store in Naples FL to buy all my kitchen appliances. I returned home thinking all my appliances would be delivered one week later as told by the super unprofessional sales person. I didn't receive half of the staff including my refrigerator, which i need it before Christmas since i was hosting a party for my family. And to make matters worst i didn't have a refrigerator at... Read more

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  • Jan 13
  • Appliances and Electronics
  • Seiki Led Hdtv
  • 1
  • 1
  • 42
  • REVIEW RATING 5/5

"On 1/10/15 I purchased the Seiki 29" 720p LED HDTV online via their website. It was listed at $139.99 but they had a promo deal for $70 discount and free shipping. My total came to $69.99. Awesome deal. I placed my order and received a prompt confirmation and my account was charged. On 1/13/15 I received an "I'm Sorry" email from the company stating "due to an error on our website" they are... Read more

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  • Jan 13
  • Appliances and Electronics
  • Palm Bay, Florida
  • Tv
  • 36
  • REVIEW RATING 4/5

We just purchased a new home and Saturday morning we were shopping for appliances etc. saw and ordered for store pick up a TV great price was listed as a limited "Daily Deal" credit card was charged. Later that morning our friend wanted 1 so we ordered another credit card charged. Sunday afternoon received a call from someone said that there was an error and the order was being cancelled we... Read more

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  • Jan 13
  • Furniture and Decor
  • Atlanta, Georgia
  • Queen Bed
  • 32
  • REVIEW RATING 4/5

October, 2014, I purchased a queen iComfort bed at the HHGregg store on Whittlesley Blvd. in Columbus, GA. Larry, store manager, told Ryan, the saleswoman, to be sure to include a bed frame in the order at no extra cost. When the bed was delivered there was no frame. I stopped in the store and Larry said he would have a frame sent out and he would CREDIT the charge the day after the delivery.... Read more

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  • Jan 08
  • Appliances and Electronics
  • Melbourne, Florida
  • Samsung Kitchen Package
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

My husband and I purchased the Samsung Kitchen package back on July 4th weekend special. I really wanted the Kitchen Aide package because the Stainless was nicer, and I wouldn't have to deal with Finger prints.. The Salesman Bill said Oh NO! YOU really do not want that product..its like having tinted windows, eventually it wears off and looks horrible. Well what about the fact that there is no... Read more

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  • Jan 08
  • Customer Service
  • Scranton, Pennsylvania
  • Phone Support
  • 29
  • REVIEW RATING 4/5

"The worst phone CSR support ever! An item was advertised in a sales circular that I attempted to order. It appeared online as "out of stock in my area" and would not accept an "add to cart" order. I then called customer support to see if I could order the item and lock in the sale price and was told flatly, NO! I was told that the item was not discontinued, but, the CSR had no knowledge as to if... Read more

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