I ordered a set of samsung front loading washer and dryer. I had a great sales guy working with me.

The products were on back order and should have been in on 10-1-08. That's O.K. so I wait.The order was placed on 9-20-08, it now the 4th weeks still no product available.... Still O.K. with me, I'll wait.

Well, I received a bill for the units that I ordered, so I called to ask why I need to pay when I don't have the washer and dryer yet.

The response was abrasive and negative. So I pushed back. I didn't think I should be paying for something I didn't receive yet.

The manager then said to me, you obviously don't know anything about credit cards. I can tell you that sent me over the edge. So off I went to the store to see him. I demanded my money back and this useless manager still had the @$# to continue to explain how credit works. When I told him to stop running his mouth.

He pushed my receipt back at me, told me they would credit my account "leave my store this isn't a place you need to shop" I agree I will never shop at HHGregg again.

I would only leave after I got a receipt. On my way out the little boy said " Have a nice day" Rude and childish.

I would have waited 2 months for the washer and dryer if I had not been billed.

I was going to contact HHGregg online but couldn't find a customer service Icon on their site, I should have known.

Please Please be careful with this company.

Completely disgusted,

Raleigh NC


  Comments (2)
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1. Written by shaffer, on 27-02-2010 17:50

No offense, but I don't see how it is their fault. Whether you bought something on back order or not, you still have to pay your credit card bill whether you received it or not. 

 

I agree the manager could have handled it better, but seriously, come on. You "SHOULD" know that you would be billed at the end of your billing cycle regardless if you have the merchandise or not.

2. Written by djjokere99, on 15-10-2008 20:52

I am very upset that i have payed my due and know i am getting ripped off. That is not wright. How can they tell you one thing and they do another. i have payed two month a head of time and still have not seen the rest of my things. it has been four month. either give me my money or the rest of my stuff. :( :( :( :(

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