Hhgregg - Serta Icomfort Prodigy Everfeel Mattress Review from Festus, Missouri
Horrible customer service, my girlfriend and I purchased a $2500 dollar mattress and box spring (serta icomfort prodigy everfeel) on friday 11/27/2015 from the fenton, mo store. At first we weren't sure about it but the salesman talked us into it.
Upon checking out he assured us it was IN STOCK as he went in back to check and would be delivered on sunday 11/29/2015. We completed the purchase and received an email saturday confirming our Sunday delivery. Sunday comes around and we called to check and make sure it is being delivered and they say no. It won't be delivered until Tuesday.
So while I'm at home waiting for this bed I'm losing money that I could be making. Called the fenton store and the lady tells me that there's nothing in the system about Sunday delivery just tuesday. Basically calling me a liar. So we call back shortly after and she apologizes and says management is working with the warehouse to get it delivered.
Waited for their call back and when they finally do they say the bed isn't even in now. Its in Chicago and can't be delivered until Tuesday. What a load of ***. This isn't the first time I've had issues with delivery from this store.
Going to get a refund on this bed and will not be returning to this store again. You've lost yet another valuable customer.
Reason of review: Problem with delivery.
Location: Festus, Missouri
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#hhgreggawfulcustomerservice
Experiencing significant delivery problems. No one in customer service knows whats going on.