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1.6 Based on 183 reviews
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  • Customers like
    • Nice salesman 9
    • Good product 4
    • Refrigerator 4
  • Customers don't like
    • Customer service 33
    • Do not care about problem 23
    • Still no resolution 11
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They delivered a defective freezer that did not freeze the food, made horrible noises and had a door that would only open forcefully. They left me on hold for one hour in order to schedule a replacement. Never showed up with the replacement and when I called to inquire, they told me sorry someone didn't put in the ticket properly. When asked to speak with a manager, I could hear them laughing at me in the background, before leaving me on hold... Read more

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Bought refrigerator in 2013 Replaced 3 times July 2016 had to have ice maker repaired Sept 4 2016 refrigerator not working at all After repeatedly phone calls to Warranty center was to have repair done Sept.22 2016.Called to conform was informed Hhgregg called and canceled appt 1 month without refrigerator. Mistake on Hhgregg part I was informed.IAM NOT FINISHED WITH THIS Rescheduled for repair on Sept 27th. Read more

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I purchased an LG refrigerator in November of 2014. I have had nothing but trouble with it. Luckily I purchased extended warranty because it kept having to get serviced for the same thing approximately every 6 months. Will just last week I'm having another issue with it. The water dispenser is dispensing water on its own. I came home to my kitchen floor and part of my living room flooded with water. My carpet and some of my cabintry is ruined..... Read more

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  • From mobile
  • Sep 19
  • #921820

Horrible customer service. Constantly lied to by all at the store. Deceptive advertising. Sent floor model dryer instead of new one I purchased.

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DON'T BUY AT HHGREGG IN KENDALL MIAMI I was there on the Labor Day weekend to buy the Samsung Microwave. Customer Service SUCKS!!! I noticed the store quite empty but decided to buy anyways since I was there and it was the price range I was looking at. WHAT A MISTAKE first of all they don't carry stock so I had to wait 3 days which was ok. I get my microwave and its dented on the door, I take it back wait another 3 days, this one is scratch... Read more

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My Son who is 15yrs.He wanted to upgrade his Beats Solo2 To Beats Studio,One hhgreg store suggested he pay the difference,go to another hhgreg to pick up the Beats Studio.My son got in the car opened his Beats to only find out that Beats 1,were in the box...My Son went back in the Store to get the right ones,The store manager was very rude and loud,thats when I went in the Store to get a resolution or understanding of how this could happen.The... Read more

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Customer service at HHGregg in Columbia, S.C. sucks! Had a delivery today of a Samsung dryer with haul away of the old dryer. The delivery boy doesn't have the haul away on his invoice so of course I show him my receipt. He has a attitude and says its not his job to detach the pedestal from the old dryer, so when we call the store the delivery boy leaves without delivering the dryer. I went to the store to get my refund and store employee's are... Read more

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Still trying to get washer and dryer ordered several weeks ago. Lied to constantly by salesperson and managers. Expected delivery when I got call it would be 2-3 additional weeks to get product. Then told product on ship off San Francisco. Then that trucking company went bankrupt. I called manufacturer directly and none of what hhgregg said was true. Very frustrating. Was told they would give me floor samples to use but got call saying truck... Read more

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Bought a $3000 Kitchen Aide stove. Two stoves in stock at warehouse and was given a delivery date and time. It was not delivered and no call to say why. I called the store. They told me the delivery was cancelled with no reason. Set up another day and time. Night before delivery they called to cancel because they couldn't find the stove I ordered. Two weeks later I still do not have the I paid $3000 cash for. Yes, I'm very pissed! Read more

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WE GOT THE TV HOME A COUPLE DAYS LATER I PUT IT TOGETHER. I PLUGGED IT IN TO FIND THE SCREEN WAS SHATTERED. I CALLED THE WILMINGTON,NC STORE. I WAS TOLD TO BRING IT BACK AND THEY WOULD EXCHANGE IT.MY WIFE BROUGHT THE TV BACK AS SHE WAS CARRYING THE TV IN THE STORE ALL THE EMPLOYEES WATCHED HER AND NEVER OFFERED ANY HELP.ANOTHER CUSTOMER RAN OVER TO HELP. THE ELECTRONICS MANAGER J.P DID NOT EVEN SPEAK WITH HER.J.P. TALKED TO AN EMPLOYEE TO TELL... Read more

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