Hhgregg
Reviews and Complaints
TERRIBLE Customer Service
HHGregg sucks
TERRIBLE SERVICE
They don't care about their clients
They apparently don't really care about thier clients or about the fact that they lost one as can be seen below by the response from one of their so called customer care reps:
Dear Mr. Andy,
We regret a payment issue caused difficulties.
We respect your decision to shop elsewhere.
Thank you,
Di Johnson
hhgregg
4151 E. 96th St
Indianapolis, IN 46240
866-974-****
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Sent: Thursday, June 14, 2012 2:37 PMTo: hhGregg Online Customer CareSubject: lost client
To Whom It May Concern:
I purchased a Samsung 55" TV from your store back in November 2011 and used an hhgregg credit card account that I had opened at that time. Last night I went into the store in Schaumburg, IL looking to purchase a Samsung HTE6500W complete home theater system and an HDMI cable to go with it, the store associate I was dealing with was very helpful and attentive, and also let me know that the item that I was looking to purchase was actually going up in price today; he got everything together for me and attempted to help me check out. At that time my credit card kept getting declined, so they called the bank that issues your credit cards. They told the store associate that it was due to a missed payment last month and asked to speak to me, I explained that I had an oversight when paying my bills in May and forgot to pay the hhgregg card that month, but had already had my bank electronically mail out the payment on Tuesday the 12th of this month. If you were to look back at the payment history that I have had since obtaining this account, you would see that before May I never had a late payment and have sent in $100.00 per month, well over the minimum payments required each month, also to make up for the missed payment in May (as I said that was completely my fault and a mistake that I made), but had just sent them a payment of $225.00 to make up for May's missed payment, the June payment, and the $25.00 for the late payment fee on Tuesday, it only takes my bank one day to send the payments in so at the very latest they should be posting that payment today thereby completely catching me up on the account and then some. To my disappointment, both the associate at the bank (who was quite rude when I was talking to him), and a supervisor there both told me that my previous history with them was of no consequence and until they saw some sort of payment activity they were keeping the hold on the account and would not let me make the purchase that night (this over a late payment of $60.00 plus the $61.00 current payment due for June for a total of $121.00, of which they have probably already posted nearly twice that to my account today. The other odd thing was that even though they put a hold on my account, the statement that they sent me showing the missed payment also proudly anounced that since I was such a good customer they increased my credit limit to $4000.00 from $2000.00, funny but it didn't feel like it when I was talking to them. Since the bank that you do business with could not trust me, and did not think that I was as good of a client as the statement suggested, I told them to permanently close the account and hung up with them. I thanked the store associates for their help and left the store that I will never step foot into again.
As I said earlier, the store associate told me that the $650.00 theater system that I was interested in was going up in price the next day so I promptly went down the street to the Best Buy that is closer to my house than your store is (yes I used to drive past them to go to you), and opened a new account with them and spent close to $800.00 for the system that I wanted and the HDMI cables needed. I now will be going to them for all of my electronics needs (future purchases already planned: refridgerator, digital camera, and a digital video camera, all items that I will purchase anywhere but hhgregg).
I don't usually waste my time complaining about unpleasant experiences, but this one really aggrivated me and the treatment from the bank acting like I am some type of deadbeat who doesn't pay his bills just sent me over the edge. As a Service Director for a highline car dealership I would want to know what happened to cause me to lose a client as you now have, so here it is.
Severely disappointed,
Andy
HH Gregg "Free Delivery" is just a joke!
THEY DO NOT HONOR THEIR COUPONS!
Hhgregg customer service/sales employees sucks
Customer Service Is Terrible!
Breach of contract for Extended Warranty
Hhgregg has a corporate philosophy of ***
HH Gregg ripped us off!
HHGREGG :(
HHGregg Sells Customer Info
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its not their fault they dont make the product they just sell it if only consumers could see that they are just like bestbuy and walmart which is they sell products but dont produce them