I purchased this t.v. on June 6th of this year. It just blew up. No picture no sound. Won't turn off. Have to unplug from wall outlet. I called and asked for the manager of the Lexington, Ky. store. I held for almost ten minutes. Then he came on the phone rudely saying "yeah" Caleb. While I'm trying to explaing he is talking to his workers. I stopped and asked him had he heard what I was saying. He had NOT!!! Then he proceeded to interrupt me and ask did I have the box. I said no I just got rid of it. He informed me no box I'm screwed.
I offered to bring in the set and even upgrade to a larger one. He puts me on hold. THen when he came back online he said if you don't have the box can't take it back and the rest is up to you and your credit card company.
I have never had anyone be this crude, rude, and mean. If he is the manager YOU all need to give him an attitude adjustment.
I am just sick of this purchase. I am 67 years old. Went back to work to pay for this so I could enjoy my programs. Now I have to wait maybe two weeks for a part they(Samsung)THINK MIGHT BE THE PROBLEM. I didn't buy this tv to not get to watch it.
I will never purchase from your store again. I will tell everyone I know the treatment I received and was offered no solution. Except without a BOX i'm SCREWED!!!!
Very Unsatisfied Customer!
Judy A. Rose
Product or Service Mentioned: Hhgregg Manager.
Monetary Loss: $697.