Hhgregg - Customer No Service
I want to start off by saying that the management at this store is horrible. I say this after having a few unpleasant visits to the store and the encounter with them both on the phone and in-person.
My horror story started March 16th 2016 when I visited the store to purchase a refrigerator. After shopping around , I found you all to be the best value for the money. So I thought.! I purchased an LG french door side by side refrigerator.
I also purchased a 3 year protection plan to be safe. Well, after delivery, we noticed that the icemaker never worked so I called the store and they immediately directed me to the manufacture. I called LG which immediately sent a service person to address my needs. Infact they sent him 8 times for the same problem and it never got fixed.
LG ended up buying the refrigerator back and sent a credit to the same HHGregg store. I go in to pick out another refrigerator and to cancel the remaining warranty on the old refrigerator. I finally get a new refrigerator(Samsung) picked out but no one at the store had any knowledge of how to get me a refund on the cancellation of the warranty. After me doing my research again, I ended up getting in touch with the right department at your corporate office to get the warranty canceled and a refund processing.
Well the new refrigerator was delivered and missing the bottom legs, So I called the store and asked for the manager and I informed him of the missing legs and he tells me to order them from Samsung and he would get me reimbursed, So I asked exactly how would you reimburse me? He said with a store credit. I informed him that I had no need for a store credit and that I wanted someone to come fix the missing part. He said that they couldn't and insisted that I should call the manufacture.
I told him that this was unacceptable and I asked for the corporate office number and he replied, It's on the website and then slammed the phone down on me. Well I started checking the reviews for this store and I see that they are horrible. I see why.. I manage a car dealership and if I had anyone in my employ to treat any of my customers the way that this manager has treated me, I would fire them immediately.
Reviews usually tell the story and with that being said, I am off to put appropriate and honest reviews on this store and your company. Buyers Beware of HHGregg.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Deliver product or service ordered.
Hhgregg Cons: Entire process.
Location: 5530 Windward Pkwy Ste 200, Alpharetta, GA 30004, USA
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I was just sold a mic that was 2012 and with one leg went to take back I was told to call whirlpool for the leg part because its so old they don't have one. never offered a wart of course because they knew it was a 2012.
what a dumb consumer I am they don't answer phone because of going out of business??? don't want to hear complaints I'm sure. I'm calling corp. tomorrow well see what they say fifty mile one way to even take it back what the *** are you kidding????????
one hundred forty three dollars later WHAT pissed isint even the word!!!!!!!! bought it april 29 2017
they sold me a tv at a great price that sparked fire ,now 1 month later there manager said were chapter 11' and hung up his name michael this is beyond my comprehention
so
Their low prices are very expensive -