Purchased Serta iSeries king mattress set in September 2012 at the HHGregg store in Savannah, Georgia, called HHGregg next day because mattress had sunk down on one side. HHGregg picked up mattress set but still charged fee for delivery of defective merchandise.
After talking with company rep on the phone, she informed me that they do not refund delivery charges. I stated that the product was defective after one day, she told me that the customer is responsible for paying the delivery team, so in other words HHGregg stands it's ground to deliver a brand-new mattress set that has a sink hole that would make the Grand Canyon proud! I will NEVER, EVER BUY ANYTHING FROM THIS COMPANY AGAIN nor will I ever buy another Serta Mattress, BUYER BEWARE!!!!!!!.
c. b in Georgia
Monetary Loss: $112.