They entice you with low prices but they do not care when your appliance stops working. I have been without my washing machine for over a month and keep getting the run around. This machine is only one year old! A part supposedly was ordered 3 weeks ago which was supposed to be here in 5-7 business days. It is still not here and they say there is no way to track it?!?!?!? They refuse to bring me a new washing machine!
The company they contract with to do repairs has no idea what is going on either. They keep calling and telling me they are on their way to my house for a supposed scheduled appointment to do the repair and I keep telling them the part has not arrived yet!! Don't know how these appointments keep getting scheduled. Everyone I talk to that has bought anything at H&H Gregg has told me similar and even worse horror stories.
I bought a TV and a dryer from them. I dread they day they stop working!
Review about: Hhgregg Customer Care.
Monetary Loss: $800.