Product: Hhgregg Customer Care Clear all filters (0 of 63 reviews match)
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Purchased appliances from HHGregg and submitted the rebate just after the deadline. The rebate was denied because of the postmark date and when I called to ask about it, the representative said he could help me and that we would receive the rebate in 4-6 weeks. It has...
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Anonymous
Anonymous

same issue with me. Except I was told to hold off on sending the rebate in until after the items arrived. I waited 2 months for a fridge that was never delivered. Thus missi...

Anonymous
Anonymous

How hard is it to do what you are asked? You are supposed to mail the rebate in within a specific timeframe, and you failed to do so. You do not get the rebate. How you can se...

2.5
Product
Hhgregg Customer Care
I liked
  • Good product
I didn't like
  • Customer service
#619890
Reply to reviews
Purchased a refrigerator and was never told I could not place it in the garage. Put food in it and it never froze I didn't know that there are special units for the garage as I said neither the salesman or the manager told me not to do that. Called Whirlpool and was...
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SassyWalnut
S***yWalnut

Since Anonymous is a keyboard thug: Yes. A good salesman is supposed to ask, inform, and educate a customer. The reason products have different features and purposes is to be ...

Anonymous
Anonymous

First thing, why should it be the salesman or managers job to tell you about not putting the refrigerator in the garage? Do you expect that with each sale the say "Now this un...

Product
Hhgregg Customer Care
I didn't like
  • Lack of info to esclate problem
#615842
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Bought a 2000 dollar refrigerator online, to have delivered on a certain date by the local store. The day before, we called and were informed they did not have it in stock. They sold it to someone else and never contacted us. They had no problem taking our money but...
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Anonymous
Anonymous

Stock is not allocation based, it is demand based. If you buy a fridge that they have 15 of, and 15 other people buy it and accept delivery earlier than you, then you lose it....

Product
Hhgregg Customer Care
I didn't like
  • Customer service
#614247
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My father recently purchased a 60" LCD TV from HHGREGG and he got exactly what he wanted and had a great "In-Store" experience. At the time of purchase, HHG was offering a $80.00 cash back Visa gift card as a thank you for the purchase. He wanted the TV, so that gift...
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Hhgregg Customer Care
#611833
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We just purchased a new home and Saturday morning we were shopping for appliances etc. saw and ordered for store pick up a TV great price was listed as a limited "Daily Deal" credit card was charged. Later that morning our friend wanted 1 so we ordered another credit...
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2.8
Product
Hhgregg Customer Care
I liked
  • Salesman was nice
I didn't like
  • Customer service
#581978
Reply to reviews
I ordered a washer and dryer online on 10/14/14, received the email confirming my order. I called on the 16th, wanting to know the status of delivery since that is what was stated in my confirmation email. I called and waited 7 minutes to speak to online support which...
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Anonymous
Anonymous

As much as you called, it's no wonder they didn't try and save the sale. The poor customer service department was probably thinking "Jesus Christ just shop somewhere else!"

Anonymous
Anonymous

I'm going through the same issue with HHgregg also with a washer that I purchase and canceled on the same day (Oct 24) cause I had found it cheaper somewhere else. Later I fou...

2.6
Product
Hhgregg Customer Care
#552703
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Order refrigerator for delivery. Delivery guys get there and say they can't get it up the stairs and need another body to help. We were ensured that they would return the same day. Of course no one showed back up and in calling the supervisor (David Ritchie) he just...
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Product
Hhgregg Customer Care
#541895
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Rebelin hhgregg last night in Savannah gia, to look for a dryer. Found one we liked talked to ed the sales person we had to ask to stop talking to his friends and help us. Ed told us they had them in the back so we weren't in the truck and said come back the next...
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Anonymous
Anonymous

Same thing happened to me at the Savannah store yesterday. Treated very rudely by the salesman after I applied for a HH Gregg credit card to get 5% off he advised very nastily...

Anonymous
lol

Ur lying cause ed wasn't talking to his friends, because he was the only salesperson in appliances. U came back and said ed was the manager, when he was a salesperson in an h...

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Hhgregg Customer Care
#527150
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Hhgregg Customer Care Review

Went to Highland,IN store to purchase an air conditioner, laptop and 50'' tv only to be ignored. I am female with cash in hand...no greeting, no offer of assistance...but they acknowledged the man who came 15 minutes after me. Manager was smug when I called after I left. I'll take my business elsewhere. I feel I got off cheap.
Product
Hhgregg Customer Care
#506296
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Was told 'floor models' are just unpacked units that may not have all instruction book and documents complete, or have minor surface damage, but otherwise brand new. NOT SO! The dishwasher I bought when delivered had soapy water draining from it and wouldnt work....
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Anonymous
Anonymous

another month of arguing now with Samsung who also refused to exchange the dishwasher instead insisting instead sending a technician to attempt a repair. it needed the entire...

Product
Hhgregg Customer Care
#503721
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