Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Value for money

I went to my local store to order a water line install for my new refrigerator. I specifically TOLD THEM that I need a DAY TIME INSTALL because I work nights.

My wife tells me last night that while I was sleeping that hhgregg called & said that they will be out between 3-7pm. So I called the installers this morning & was told that they schedule their installs based upon location.

& since I live far south that I'd be in the last to service area & that I need to call the store to reschedule. So based upon this encounter & reviews I've read about this company, this will be the very LAST TIME I ever go to a hhgregg store.

Product or Service Mentioned: Hhgregg Customer Care.

Reason of review: Doesn't live up to promises.

Preferred solution: Let the company propose a solution.

I liked: Price of the installation of a refrigerator water line.

Company wrote 0 private or public responses to the review from Mar 02, 2017.
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