TO :Robert J. Riesbeck President and Chief Executive Officer to investorrelati.
RE: Purchase of a white Whirlpool Refrigerator on October 29, 2016 Dear Sirs: my name is XXXX, I purchased the above named refrigerator in October of 2016 in white color at your store in Jacksonville Florida, .651-100 Commerce Center Dr, zip 32225, Ph 904-727-9985. I have dealt with numerous managers, David, Abbe, and my sale person was Tony Fuller. My sale person Tony bend over backwards to help me, and was friendly and kind all the time. This is not his fault, absolutely not!
The refrigerator was priced at just close to $1498.00. After I found a comparison from another store in Jacksonville for $998.00, the price was adjusted to $998.00. So far so good. I was told on 11-29 by two store personal including Abbe that my fridge was there and tentative delivery would be 12-3, to expect a phone call on 12-2 after 6:30 PM for a delivery time on 12-3.
When the call for delivery did not come on 12-2, I called the department myself in the eve and was told my fridge went to someone else and there will be no delivery on 12-3. I called the store, same night and spoke with David and he denied that I was ever told such a thing. I went to the store the next morning and spoke with Tony and David and was given a new delivery date of 12-10, which also did not happened. I went to the store again after 12-10 to find out what the heck is going on.
At that point David offered $100.00 discount for all the inconveniences I had gone thru so far. I accepted this offer. So my fridge now cost me $898.00. I was given a new delivery date of 12-16.
via phone call by Tony, the fridge was to be there on 12-14 and delivery 12-16. I called on 12-14 if this was still true and I could expect my fridge on 12-16 and was told the fridge was still not there. I went to the store in person again and told Tony I needed some answers, as to what the problem is as Lowes down the road on Atlantic Blvd had two of them in stock and what HHGreggs problem was. Mind you I have white appliances in my kitchen and really needed a white fridge, however by this time I did not believe anyone in this store anymore and decided to take a stainless steel one, which was in stock, as it has been almost 2 month that I was waiting for my white fridge.
The manager David told me that he cannot honor the Inconvenience discount of a $100.00 anymore because I chose now a stainless steal one, Mind you, the stainless steal and the white one started out both at the same price, close to $1498.00. No difference !!!! I find this outrageous, as I have been waiting forever for my white fridge, in addition HHGreggs Credit card demanded a monthly payment already for an appliances I did not have, never the less David reversed the discount of $100.00. I feel that HHGregg should have honored the discount of $100.00, as I still don't have a white fridge and only made the other choice because they could not come up with a white one in over 1.5 month after purchase, especially since both fridges are the same price.
After this, I felt like running around in the store and telling every customer in there, do not buy from here, they are just giving you the run around and do not honor promises. However I do expect the discount of $100.00 credit back on my HHGregg Credit card account. Because this was a nightmare .....and we really started out with the same price in both colors.
WIll I purchase there again, *** NO !!!!! and to this day I have not heard back from them
Product or Service Mentioned: Hhgregg Shipping Service.
Reason of review: Pricing issue.
Monetary Loss: $100.
Preferred solution: Price reduction.
I didn't like: Read my review and their cheating policies, Sales agent customer service ordering process.