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I want to start off by saying that the management at this store is horrible. I say this after having a few unpleasant visits to the store and the encounter with them both on the phone and in-person. My horror story started March 16th 2016 when I visited the store to...
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Anonymous
linda armstrong

I was just sold a mic that was 2012 and with one leg went to take back I was told to call whirlpool for the leg part because its so old they don't have one. never offered a wa...

Anonymous
Anonymous

they sold me a tv at a great price that sparked fire ,now 1 month later there manager said were chapter 11' and hung up his name michael this is beyond my comprehentionso

1.0
I didn't like
  • Entire process
#1025820
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I went online and ordered 4 Kitchen stools. Immediately after ordering I called them to say I believe I checked the wrong size for the stools. The girl in customer service was quite helpful when I explained that I needed to purchase counter height and believe that I...
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Anonymous
Anonymous

$300 for a stool ? There lies your first problem - overpaying ! What the *** are they made of, gold plate ?

1.0
#1025094
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Our local HHGregg in Pensacola is going out of business. Since we had previously been happy with the purchase of a refrigerator there, we decided to go back when our 20 yr old dishwasher *** the bed. We purchased a Bosch dishwasher that was a floor model. We were told...
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2.2
#1021199
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Hhgregg - Several Complaints

Hhgregg
#1118071
1.0
Details
I purchased several items and placed warrenties that cost alot more money on theses products and most recently my grandson fitbit is not working. They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Hhgregg - Replace lg rubber seal

Hhgregg
#1116179
1.0
Details
I am trying to contact the warranty department, the seal just started coming apart 10/2017
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Warranty

Hhgregg will not honor warranty

Hhgregg
#1113088
1.0
Details
I bought a five year warranty phone for the company are all discounted can't get a hold of any for the warranty I know it was going to happen because I tryied and truied to get them to come out for my tv and they kept giving me excuse . So now I have a five year warranty that i purchase and I can't use because they won't honor ... if any one knows of a number I can all Liz post .
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Hhgregg - Worse experience cant get a hold of anyone

Hhgregg
#1106925
3.5
Details
I try to call, email. my daugther computer has a crack screen, bought less then a year ago and extended warranty was also purchased, 2 labtops. under jose ramirez.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
This store is great in pricing and we have purchased several appliances from them in the past. BUT NO MORE!!! We bought a premium extended warranty on our last purchase of a washer/dryer combo, but they REFUSE to honor the warranty. The company they used to support the...
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1.0
Calera, Alabama
I didn't like
  • Dont honour what they sell
#1020695
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Still waiting over 3 months to get my couch repaired under warranty. Never again. I hope they close down all there stores... They don't even know what brand my couch is. I was told 1 year warranty except tears, stains etc. No one in stores except salespeople... Last...
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#1018007
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I went to my local store to order a water line install for my new refrigerator. I specifically TOLD THEM that I need a DAY TIME INSTALL because I work nights. My wife tells me last night that while I was sleeping that hhgregg called & said that they will be out between...
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3.1
I liked
  • Price of the installation of a refrigerator water line
#1015760
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I ordered a refrigerator (widely available at the same price) online because they said they could deliver on a specific date when I was going to be home to wait for it. They confirmed the date. A week later, they emailed me to say they were going to deliver the next...
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2.5
I liked
  • Installers
I didn't like
  • Customer service
  • Bait and switch on delivery
  • Unreliable delivery time
#1015478
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About 4 years ago, I had a great experience with HH Gregg. I spent about $9,000 on electronics and appliances. Good prices, honest and easy to deal with sale person. Boy have things changed! I went in this past week to purchase a new fridge, gas stove, dryer, and...
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1.3
I didn't like
  • Unethical and illegal practices
  • Dishonest salesperson
  • Rude manager
#1011439
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Horrible company to deal with.. specially the Warrentech extended warranty. I bought a dishwasher for 799.00 extended warranty for 149. Total wa over 900.00 my samsung dishwasher is no fixable. They only gave me 506.00 they compared it to one that is not even similar...
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1.0
#1007328
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On 11/18/16 we purchased a new refrigerator ,stove ,dishwasher , and microwave from H.H.Gregg in Hudson, FL. They were delivered on 11/21/16 except for the microwave which we were told it would be delivered by 12/3/16. Needless to say 3 more delivery dates were...
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I liked
  • Good product
  • Good selection
I didn't like
  • Being put off on delivery for 3 months and counting
#1005904
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