Hhgregg Chicago, Illinois Complaints and Reviews
I paid over $5000 for Kitchen aid appliances, I was convinced to open an HHgregg credit card for the extra discount. So I did, I was approved. I paid for my bill, delivery set for 11/25/16, I get a call today from the delivery company saying they are at the ware house and they wont release my items to her because I OWE MONEY, I SAID WHAT!. so she had to get on with the route so my items were not picked up and not delivered. I took the day off...Read more
Horrible experience with delivery service! I had to wait 2 weeks for a backorder dryer. I had to call them to schedule a delivery because they never called me to let me know it was in. After the delivery date/time was set, they never showed up: they never called, rang the door bell or even knocked on my door. When I called to complain they send me a picture of my house with a note from the driver stating the time they attempted to delivery it....Read more
Wow never again well I do business with hhgregg bought an LG 55 inch 4K TV with 4 year insurance plan. The TV's been on the wall since the first day it is now starting to go out insurance said it was my fault that I or somebody must have hit the TV there's no damage on the screen and they won't fix it TV goes on and off on and offRead more
Hhgregg Customer Care Review
by anonymous #876364
Hello, I went in Hhgregg and noone will give me service or give me eye contact. This was a month ago. I want to buy some speaker stands.
Short Review for June 03, 2015
by anonymous #644874
I'm upset that I have been waiting for a month for my stove to be fixed. I had to keep calling customer service to find out that about to weeks ago they credited my account but no one let me no about it.
Return Policy Review
by anonymous #562599
Went to store after they havent credited my credit card for a return. They wont answer the phone. One salesperson behind the counter with at least four employees standing behind her doing absolutey nothing. Was told to go away ill get my refund. They take peoples money immediately but dont return it with any sense of urgency. I see why they are going under. Horrible store.
Called in a repair on my ice maker on Whirlpool frig. on 2/01/2016, Purchase PSP plan thru hhgregg a5 the time of purchase for 5 yrs. The warrenty compay hhgregg uses is Warrentech who calls all the shots. Then contracts a service company who is All Star Repair. Well after 3 no show repair appointments by All Star, the part that Warrentech sent was the wrong ice maker. So I am still waiting for this to be resolved since 2/01 for a "ICE...Read more
TOOK OUT 5 YR. SERVICE PPS I CALLED FOR SERVICE ON FEB. 01, 2016 FOR A REPAIR/REPLACEMENT OF WHIRLPOOL ICEMAKER. IT IS NOW 3/4/2016 AND NO ICEMAKER YET. DO NOT KNOW WHAT STEP TO TAKE NEXT. PLEASE HELP. NOBODY RETURNS PHONE CALLS, THEY MAKE APPOINTMENT AND DON'T SHOW UP(ALL STAR) . I SHOULD NOT HAVE TO BE GHOING THROUGH THIS FOR ANY REASON. WARREN TECH DOES NOTHING EITHER NO CALLS!!!!!!!!!!!!!!!!!!!!!!! EMAIL NOBODY RETURN THAT. PLEASE...Read more
I am very upset went to buy tv salesperson was great,but when went to ring up our purchase said sorry the sticker price on tv had expired over night. Manager would not approve the price....always thought if a price was displayed,had to be honored....I've seen alot of complaints on your web site....maybe you better be a little more accommodating!! I would like to here back or this will be posted on Facebook for everyone to see!!Read more
Our household has purchased about 4 or 5 larger items from HH Gregg and almost every one doesn't work properly. The oven/stove we purchased often doesn't light until the 4th or 5th attempt. The water-saving clothes washer gives the clothes so little water that the clothes don't get clean and even get ripped unless we add about 4 buckets of water after the machine puts in its little bit of water. The computer that we purchased is constantly...Read more
I purchased two TVs on hhgregg's web site on 11/27/2015 during their Blackfriday sales. The schedule delivery date was Dec 7, 2015 on the purchase order and I supposed to received an email confirmation and phone call the day before the schedule delivery date. But I didn't hear anything from hhgregg. I called the customer service at the end of the day on 12/7/2015 trying to figure out when my TV will be delivered. The customer rep told me that...Read more
The sales staff was knowledgeable and polite but we will NEVER, EVER shop Hhgregg again or recommend them. We purchased a service plan when we bought our refrigerator. Our refrigerator went out we called to schedule service. We have to wait over two weeks for service ( we're still waiting) and who knows how long after the problem is diagnosed. I sure wish we would have shopped elsewhere...we've never experienced this kind of wait time...Read more
I had to get a new dishwasher, instead of going to ABT I decided to use HHGregg becasue they were closer. BIG mistake. Yes I saved $50.00. But after there installers caused a leak after instlling the dishwasher I had to pay a plumber over $200.00 to fix the problem. HHGregg responce.. we can't be responsible if we are using exsisting plumbing.. WHat kind of answer was that.. If there was a problem, they should have said something.. And I could...Read more