State: Illinois City: Chicago Clear all filters (36 of 1024 reviews match)
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I paid over $5000 for Kitchen aid appliances, I was convinced to open an HHgregg credit card for the extra discount. So I did, I was approved. I paid for my bill, delivery set for 11/25/16, I get a call today from the delivery company saying they are at the ware house and they wont release my items to her because I OWE MONEY, I SAID WHAT!. so she had to get on with the route so my items were not picked up and not delivered. I took the day off...
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1.0
#961170

Horrible experience with delivery service! I had to wait 2 weeks for a backorder dryer. I had to call them to schedule a delivery because they never called me to let me know it was in. After the delivery date/time was set, they never showed up: they never called, rang the door bell or even knocked on my door. When I called to complain they send me a picture of my house with a note from the driver stating the time they attempted to delivery it....
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Wow never again well I do business with hhgregg bought an LG 55 inch 4K TV with 4 year insurance plan. The TV's been on the wall since the first day it is now starting to go out insurance said it was my fault that I or somebody must have hit the TV there's no damage on the screen and they won't fix it TV goes on and off on and off
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Anonymous

Anonymous My husband and I had the same issue with our TV. After research, found out capacitor was bad. My husband took the old one off and replaced with a larger capacitor an the TV. T...

Anonymous

Anonymous Hi there, I work for Acceptance Now. We would really like to look into your concerns further and see if there is anything we can do to help. Please give our customer service t...

Hhgregg Customer Care Review

#876364
Hello, I went in Hhgregg and noone will give me service or give me eye contact. This was a month ago. I want to buy some speaker stands.
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Short Review for June 03, 2015

#644874
1.8
I'm upset that I have been waiting for a month for my stove to be fixed. I had to keep calling customer service to find out that about to weeks ago they credited my account but no one let me no about it.
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Return Policy Review

#562599
Went to store after they havent credited my credit card for a return. They wont answer the phone. One salesperson behind the counter with at least four employees standing behind her doing absolutey nothing. Was told to go away ill get my refund. They take peoples money immediately but dont return it with any sense of urgency. I see why they are going under. Horrible store.
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Called in a repair on my ice maker on Whirlpool frig. on 2/01/2016, Purchase PSP plan thru hhgregg a5 the time of purchase for 5 yrs. The warrenty compay hhgregg uses is Warrentech who calls all the shots. Then contracts a service company who is All Star Repair. Well after 3 no show repair appointments by All Star, the part that Warrentech sent was the wrong ice maker. So I am still waiting for this to be resolved since 2/01 for a "ICE...
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TOOK OUT 5 YR. SERVICE PPS I CALLED FOR SERVICE ON FEB. 01, 2016 FOR A REPAIR/REPLACEMENT OF WHIRLPOOL ICEMAKER. IT IS NOW 3/4/2016 AND NO ICEMAKER YET. DO NOT KNOW WHAT STEP TO TAKE NEXT. PLEASE HELP. NOBODY RETURNS PHONE CALLS, THEY MAKE APPOINTMENT AND DON'T SHOW UP(ALL STAR) . I SHOULD NOT HAVE TO BE GHOING THROUGH THIS FOR ANY REASON. WARREN TECH DOES NOTHING EITHER NO CALLS!!!!!!!!!!!!!!!!!!!!!!! EMAIL NOBODY RETURN THAT. PLEASE...
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Anonymous

ThatGuy Maybe you should be submitting this review for WarranTech instead of HHGregg. That who it seems like you are having an issue with.

Anonymous

Anonymous The ice maker was install only after the service contractor had to re rder the right part. All Star was the installer, they stated that Whirlpool has changed the part number...

1.0
I didn't like
  • Service plan stinks
#803217
I am very upset went to buy tv salesperson was great,but when went to ring up our purchase said sorry the sticker price on tv had expired over night. Manager would not approve the price....always thought if a price was displayed,had to be honored....I've seen alot of complaints on your web site....maybe you better be a little more accommodating!! I would like to here back or this will be posted on Facebook for everyone to see!!
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Anonymous

Anonymous Hi there. The store doesn't have to honor anything. In many cases if a tag is expired, the store will honor it in good faith. However, if the percent of change is too great, o...

5.0
#785564
Our household has purchased about 4 or 5 larger items from HH Gregg and almost every one doesn't work properly. The oven/stove we purchased often doesn't light until the 4th or 5th attempt. The water-saving clothes washer gives the clothes so little water that the clothes don't get clean and even get ripped unless we add about 4 buckets of water after the machine puts in its little bit of water. The computer that we purchased is constantly...
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Anonymous

Anonymous They do sell previously refused items again. I just quit a job at their distributions center recently because of their shady practices. We had a "Good Pile" section in our war...

Anonymous

Anonymous HH Gregg is apparently how manufacturers get rid of their rejects that don't work properly instead of dumping them in a scrap pile. If we are buying rejects they need to be a...

I didn't like
  • Misleading product
#768821

I purchased two TVs on hhgregg's web site on 11/27/2015 during their Blackfriday sales. The schedule delivery date was Dec 7, 2015 on the purchase order and I supposed to received an email confirmation and phone call the day before the schedule delivery date. But I didn't hear anything from hhgregg. I called the customer service at the end of the day on 12/7/2015 trying to figure out when my TV will be delivered. The customer rep told me that...
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#752683
The sales staff was knowledgeable and polite but we will NEVER, EVER shop Hhgregg again or recommend them. We purchased a service plan when we bought our refrigerator. Our refrigerator went out we called to schedule service. We have to wait over two weeks for service ( we're still waiting) and who knows how long after the problem is diagnosed. I sure wish we would have shopped elsewhere...we've never experienced this kind of wait time...
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1.4
#697338

Contact Hhgregg

Headquarters Address:
hhgregg appliances Inc.
c/o Corporate Headquarters Inquiries 4151 East 96th Street
Indianapolis, IN 46240
Phone:
(866) 974-7344
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Companies similar to Hhgregg

I had to get a new dishwasher, instead of going to ABT I decided to use HHGregg becasue they were closer. BIG mistake. Yes I saved $50.00. But after there installers caused a leak after instlling the dishwasher I had to pay a plumber over $200.00 to fix the problem. HHGregg responce.. we can't be responsible if we are using exsisting plumbing.. WHat kind of answer was that.. If there was a problem, they should have said something.. And I could...
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1.0
I didn't like
  • Customer service
#631839