Hhgregg - The Truth About hh gregg from an employee part 2
As a follow up to my first post, here are a few more reasons to avoid this company like the plague.
1) As I previously explained hh gregg will make you send in a rebate form to get reimbursed for certain appliance deliveries. But did you know that after you wait forever for the rebate that they send in the form of a pre paid visa card, the card has a $3.00 per month maintenance fee. So if you put this card in your wallet for a while you could lose substantial value.
By the way Lowe's and Home depot have true free delivery.... no rebates.
2) hh greeg talks about all the training the associates receive. The only thing associates are trained to do is to lead customers to the product with the most profit, to sell absurdly priced accessories, and force worthless warranties on customers. Example of most profit ....in the TV dept LG tv's are usually the most profitable piece. Not the most expensive, not the best quality, not what might be in the customers best interest but the most profit. Unlike most commission jobs in retail, that usually will pay on total volum, the hh gregg pay plan is profit loaded and if you dont make profit you dont earn a living(they also rip off employees by changing profit sometimes on a daily basis... another story for a different day). Also the pay plan is so loaded on warranties, most sales people dont even worry about profit just about how much warranty dollars they have sold. Warranties are known as adding the cheese.It is really hare for a moral and ethical individual to be financially successful. But if your not willing to sell your soul and do the right thing by the customer at least you can sleep well at night.
3) I hopw you never need to replace an item. hh gregg claims to have a 14 day unconditional return policy. However if you have a defective appliance, which happens often due to careless handling by warehouse and delivery drivers, you will go through hoops to get a new one. First they will make you have a repair appt and see if the damage is bad enough to replace the unit. so you could have a brand new fridge thats not working and instead of just bringing a new one it could be over a week by time a repair person gets to you, another couple of days to get it replaced, and in the mean time you may have lost your food, time from work to meet a repair man and then another all day wasted waiting for the fridege. This also applies to many products. Sounds great when a sales rep tells you 14 days unconditional but its another thing to try and get them to live up to their word.
These are just a few more reasons to stay away from hh gregg.
I will post more installments as time allows