Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

One of the worst experiences with delivery that I have ever had with a business. I bought an appliance at the Fort Wayne location.

The salesman was outstanding. Appliance was delivered on correct day but was scratched on the front door by delivery men. They caught the appliance door on house door. The dilivery man called his manager from my home.

They agreed to bring a new appliance two days later. When the appliance never arrived I contacted the HHGregg store location for help. The manager said the only way to rectify the problem was for me to call the contacted delivery company myself. After 90 min.

Of trying to contact them I finally got through. They had no new delivery scheduled. I again called the local HHGregg and expressed my concerns and ask for help. A different manager, female, was rude, loud, and cut me off several times.

She never allowed me to speak a complete sentence.

The entire experience with delivery and Store manager has been horrible. Problem still not rectified.

Product or Service Mentioned: Hhgregg Delivery Service.

Reason of review: Order processing issue.

I didn't like: Still no resolution, Management, Delivery.

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