I bought a washerand dryer from hhgreg in 03/2015. I bought a 3 yr protection plan for the washer and 5yr protection plan for the dryer.
Ive called 6 times and each time the call doesnt go past 3 minutes,due to the representative hanging up. The last call lasted about 7 minutes only because i mentioned the BBB, FEDERAL TRADE COMMISSION, AND MY FAMILY LAWYER. During the last call representative whom was a sr floor manager insisted on me giving him my card info so he could send me a gift card that I would have to pay shipping for. Not once did he ask for my address, invoice number or the order number.
Heck he didnt even get my name.
This company is a JOKE. I will most definitely take different avenues and this will get handled accordingly!
Product or Service Mentioned: Hhgregg Customer Care.
Reason of review: Poor customer service.