I purchased CD player from the floor and when my husband complained that the remote would not work, was all set to blame him. My son-in-law came to the rescue and announced that we had the wrong remote.
I went back to the store and was treated with such rudeness and dismissed with an ignorant statement like Sony only had one remote for all units. The correct remote was available from Sony at a cost and it was worth it.
I refused to set foot in that store even to return or dispute the mistake. Poor customer service!